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WebsiteAlive Review: AliveChat Support Mobile -Live Chat Software & Solution Review 2009 Part 3 PDF Print

Aliexpress big sale
Software Review - Live Chat Solution
Monday, 13 April 2009 00:00

WebsiteAlive Review: Alive Chat Support Mobile -Live Chat Software & Solution Review 2009 Part 3

 

WebsiteAlive Review: Alive Chat Support Mobile -Live Chat Software & Solution Review 2009 Part 3

 

When I manage the PPC campaign for my company, I had never activated the mobile option in the device section for I think mobile has few interactive with our site. However, more and more report showed that mobile traffic already account to 10% of the Google search enquiry so that means mobile is a new places for everything. Thus, when we do the review for live chat solution, we also have such mind during our research then we find WebsiteaLive has such a solution.

Mobile Chat
Always on the run? Never miss a chat! AliveChat is now available on most Internet-capable mobile phones including the NEW G1 w/ Google by T-Mobile, iPhone, BlackBerry or Windows Mobile 6
Requirements: Any web-enabled cell phone with text messaging. NOTE: May not work on all phones. Results will vary.
How it Works: A text message will be sent to your mobile phone after you start a chat. Answer the chat on your mobile phone by clicking on the link embedded in your text message

Screen Sharing
Add Live Screen Sharing (also known as co-browsing) to your AliveChat account and assist customers like never before! Instantly view a customer's computer desktop over a Live Chat session or phone call. If a picture is worth 1000 words, real-time screen viewing is priceless!

Last Updated on Sunday, 12 April 2009 18:46
 
LiveHelper Review: A Powerful LiveChat Live Chat Software & Solution Review 2009 Part 2 PDF Print
User Rating: / 3
PoorBest 
Software Review - Live Chat Solution
Sunday, 05 April 2009 09:17

LiveHelper Review: A Powerful LiveChat Live Chat Software & Solution Review 2009 Part 2 LiveHelper Review: A Powerful LiveChat Live Chat Software & Solution Review 2009 Part 2

Live Helper is an offordable live chat solution, for it has lots of great function. There are 3 package packages available: Basic, Pro and Corporate. Because Livehelper is provided on an ASP basis, the solution can be completely customizable to meet your individual needs. Features not included in a package can be added for the price shown.  All prices are per simultaneous operator login per month. You can upgrade the function you need without unnessarary spending. 

The following features is listed on Live helper`s website, we also add addtional info that may give you more :

Text Chat - Interact in real time with visitors to your web site.You can set different color for the text to high line some important content for the clients.

Real Time Traffic Monitoring - Monitor your web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site. You can see "who" is visiting your website and "where is he/she.....

Web Based Administration: View statistics, add accounts or modify features from anywhere in the world using a standard web browser.

E-Mail Signature: Allow customers fast access to your personnel by adding Livehelper buttons to your e-mail signatures.

Last Updated on Sunday, 05 April 2009 10:11
 
LivePerson Review: Live Your Online Sale|Live Chat Software & Solution Review 2009 Part 1 PDF Print
Software Review - Live Chat Solution
Sunday, 05 April 2009 07:51

LivePerson Review: Live Your Online Sale|Live Chat Software & Solution Review 2009 Part 1

 

LivePerson Review: Live Your Online Sale|Live Chat Software & Solution Review 2009 Part 1

 

My first job as an online sale agent makes me familiar with LivePerson. I still remembered that I serve 10 clients at a time by using its script function to provide info for the client`s request. It I feel very powerful 2 years ago, it should be more crazing today!

After 2 year developing, they already developed products segmented by the client’s segmentation. However, I think some features share the same concept and function which can help you get better performance. Our reviews will focus on these features.

Dynamic Chat:

Each client visit your website, you can see its profile at the merchant`s end. Live person can also told you which page the client is visiting so that you can invite them knowing what they want. Based on the cookie technology, live person can identify new/old user. For old user, you can also see their previous enquiry info with details such as the previous servicing agent, full chat list.  Improving your efficiency, live person also gives you script function, which you can preset lots of script for the questions that client always ask. It is really great that you can also email the client related document immediately via LivePerson platform. The client will feel real time and much better than phone support/enquiry, which do not leaving you any remind!
Engagement Marketing Methodology: LivePerson Enterprise monitors specific events such as click-through paths,

Last Updated on Monday, 06 April 2009 14:54
 
GatherPlace Review- Online Meeting Software Review 2009 PDF Print
Software Review - Online Meeting Software
Sunday, 15 March 2009 00:00

GatherPlace Review- Online Meeting Software Review 2009

GatherPlace Review

Though GatherPlace is a desktop sharing software, which is not just for meeting but also for training, support and something etc. But we still think it can use for online meeting so we just list it into our watch list.

Compatible capacity

Gatherplace is very good at compatible capacity for different operation systems, including Vista and Apple Mac . There are lots of function for this application. First it is SAAS based solution so that you do not need to download any software and application. You just need to install a plug in to lauch. Even your devices are mobile devices, such as RIM, Iphone or PDA, you can also use the embedded browser to join or use the service. The new SureView HTML-based viewer for guests eliminates the need for any installed plug-in or stand-alone proprietary software. It is a huge issue with many other web conferencing providers, who scare session guests with either an automatic download, or they prevent guests from entering your session with a pop-up proclaiming they do not have the necessary components. Who needs delays and problematic downloads wasting your and your guests' valuable time? GatherPlace will help you achieve a strong comfort level with the reliability it provides.

Last Updated on Sunday, 15 March 2009 15:15
 
iLinc Review: Online Meeting Software Review 2008 PDF Print
User Rating: / 2
PoorBest 
Software Review - Online Meeting Software
Monday, 23 February 2009 12:37

iLinc Review: Online Meeting Software Review 2008

 ilinc review

Just get lots of feedback on our online meeting software review series so we decide to give further reviews on more brands. In fact, lots of people love vedio conferencing, since they can use body language to enhance the communication. Today we will give an review on iLinc to see how can it work for your training and communication plans.  

Webinars are the latest in conference technology. These Webinars offer the best in convenience for people who can't travel to attend a conference. But their main purpose is for business professionals who wish to make conferences far more convenient and cost effective, and even environmentally friendly. By using a service like iLinc, a host can offer attendees on-the-spot training and share vital information over the computer. These live conferences are a great way to bring everyone together in the business world.

iLinc is one of the websites currently offering this video conferencing service. Brought to you by Qualcomm, a leading name in interactive innovations, iLinc offers the only enterprise-class web and video conferencing that allows its customers to select between a software-as-a-service (SaaS) rental model, or their traditional software purchase model in combination with iLinc hosting or on-location installation. This option has made iLinc a very popular destination for big business professionals who seek the services of a Webinar host, and those who simply wish to acquire the necessary software.

With iLinc, it's easy to display and collaborate on documents, websites, audio and video clips, applications, and much more with their video conferencing features. They also provide users with plenty of annotation tools and chat features for an all-around friendlier experience. They also offer photo or video ID, interactive whiteboarding, and tons of live features to help people connect in a real business-like atmosphere with their polling, feedback, questionnaires, surveys, and real-time participation meter features. You don't have to use any complicated plugins to use iLinc's service, nor do you need to know a lot about computers. You won't run into any firewall issues and you don't have to download additional add-ons.

Last Updated on Saturday, 07 March 2009 04:47
 
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