Nuance Recognizer V9 Review

Organizations who have invested in speech-based self-service benefit from improved business performance. Nuance Recognizer v9 is the best-of-breed speech recognition software that dramatically increases the efficiency of self-service solutions. Your callers have more efficient self-service interactions due to higher accuracy and more natural conversations. Your resources enjoy efficiencies from built-in load balancing and centralized server management. Your deployments and maintenance are easier from more efficient server management with its centralized logging, reporting, tuning, and other analytical tasks. The result is unparalleled levels of reliability, accuracy, and ease of use that will transform the way you care for your customers.

Nuance Recognizer helps drive higher business performance through more efficient self-service solutions that increase automation rates and improve customer satisfaction. It optimizes self-services interactions and enhances the customer experience by delivering outstanding value in three key areas:

• Accuracy
  Increase the efficiency of your interactions with callers, using state-of-the-art acoustic models and natural conversations that make it easier to resolve issues on the first call.
• Reliability
  Increase the efficiency and scalability of your resources with load balancing, resource management, multitenancy, and centralized logging and monitoring services that lead to high service availability.
• Ease of use
  Increase the efficiency of deployments and maintenance with a centralized server management station that simplifies reporting, tuning, and other analytical tasks.