LiveHelper Review: A Powerful LiveChat Live Chat Software & Solution Review 2009 Part 2

Live Helper is an offordable live chat solution, for it has lots of great function. There are 3 package packages available: Basic, Pro and Corporate. Because Livehelper is provided on an ASP basis, the solution can be completely customizable to meet your individual needs. Features not included in a package can be added for the price shown.  All prices are per simultaneous operator login per month. You can upgrade the function you need without unnessarary spending. 

The following features is listed on Live helper`s website, we also add addtional info that may give you more :

Text Chat - Interact in real time with visitors to your web site.You can set different color for the text to high line some important content for the clients.

Real Time Traffic Monitoring - Monitor your web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site. You can see "who" is visiting your website and "where is he/she.....

Web Based Administration: View statistics, add accounts or modify features from anywhere in the world using a standard web browser.

E-Mail Signature: Allow customers fast access to your personnel by adding Livehelper buttons to your e-mail signatures.

LivePerson Review: Live Your Online Sale|Live Chat Software & Solution Review 2009 Part 1

My first job as an online sale agent makes me familiar with LivePerson. I still remembered that I serve 10 clients at a time by using its script function to provide info for the client`s request. It I feel very powerful 2 years ago, it should be more crazing today!

After 2 year developing, they already developed products segmented by the client’s segmentation. However, I think some features share the same concept and function which can help you get better performance. Our reviews will focus on these features.

Dynamic Chat:
Each client visit your website, you can see its profile at the merchant`s end. Live person can also told you which page the client is visiting so that you can invite them knowing what they want. Based on the cookie technology, live person can identify new/old user. For old user, you can also see their previous enquiry info with details such as the previous servicing agent, full chat list.  Improving your efficiency, live person also gives you script function, which you can preset lots of script for the questions that client always ask. It is really great that you can also email the client related document immediately via LivePerson platform. The client will feel real time and much better than phone support/enquiry, which do not leaving you any remind!
Engagement Marketing Methodology: LivePerson Enterprise monitors specific events such as click-through paths,