LiveHelper Review: A Powerful LiveChat Live Chat Software & Solution Review 2009 Part 2  Live Helper is an offordable live chat solution, for it has lots of great function. There are 3 package packages available: Basic, Pro and Corporate. Because Livehelper is provided on an ASP basis, the solution can be completely customizable to meet your individual needs. Features not included in a package can be added for the price shown. All prices are per simultaneous operator login per month. You can upgrade the function you need without unnessarary spending. The following features is listed on Live helper`s website, we also add addtional info that may give you more : Text Chat - Interact in real time with visitors to your web site.You can set different color for the text to high line some important content for the clients. Real Time Traffic Monitoring - Monitor your web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site. You can see "who" is visiting your website and "where is he/she..... Web Based Administration: View statistics, add accounts or modify features from anywhere in the world using a standard web browser.
E-Mail Signature: Allow customers fast access to your personnel by adding Livehelper buttons to your e-mail signatures.
Operator to Operator Chat - Operators can chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location.Private chat between operators can improve the services and solve the clients trouble by smoothly passing related info. Customizable Button with StatusCreate custom buttons for your web site that integrate with the style of your site and change depending on the availability of assistance.
Support Schedule - Outside your company's normal business hours, customers are notified of the next time that your online personnel will be available. Customers also have the option to leave an electronic message, automatically sent to your e-mail address.
Groups - Divide your personnel into categories allowing calls to be routed to specific departments.
Hyperlinks and Images - Include clickable links and images in your text chats.
Typing Indicator - Allows both the operator and the visitor to know that the other side is busy composing a reply.
Preset HTML - Include HTML elements and formatting in your text chats.
Chat Transcripts - Review the transcripts of any chat that takes place on your site, online 24 hours a day, to check for consistency and quality.
Basic StatsBasic operator statistics including Call Volume, Average and Total Call Time.
Preset Text Messages - Save time and ensure consistency by storing common responses for fast access.
Real Time Spell Check - Identify and correct spelling mistakes as you type.
Transfer - Transfer calls from one agent to another in real time.
Push PagesInstantly send your visitors directly to the page they`re looking for.
Visitor Profile and InfoOperators have instant access to a profile of the visitor containing computer information, pages visited, previous chat transcripts and operator notes.
Customizable Interface (Skins) - Customize the customer chat box to match your own logo and color scheme.
Pull and Live Interaction - Proactively offer users help with the click of a button.
Survey - Poll customers after they have completed a chat to ensure customer satisfaction.
SSL Secure Chat - Encrypt chats up to 128bit to ensure privacy and security. Hmm..you can take
Routing Configuration - Customize how calls are routed based on group, status and call volume allowing your staff to be used as efficiently as possible.
Real Time Chat MonitoringAdministrators can view conversations as they occur, interject comments or take over the call if the operator is not properly handling the issue.
Operator Conference - Hold staff meetings online with both local and remote participants.
Voice Chat - Talk with customers in real time over the internet with our VOIP solution.
HTTP Remote Control - Remotely control a users computer to fix technical issues and demonstrate software. Redesigned for Version 4.0, remote control is now fully http compliant.
Remote Illustration- Create diagrams and illustrations during a remote session just like a white board.It is more than a screen shot!
Co-Browse / Follow Sync the operator and visitors browser allowing operators to give guided tours or visitors to demonstrate where they run in to problems.
Form Sharing During a Co-Browse session forms can be synced so either party can make changes and the other parties form is automatically updated. Ecommerce and Traffic Statsgenerate more than 30 customizable reports containing graphs that are exportable to word or excel. Reports include: Page Views, Unique Visitors, Referrers, Sales, Customer Details, Visitor Profile, Operator Efficiency and more.
Advanced Sales Tools (Actions)Create automated actions on your web site. For example if a visitor looks at a DVD Player but doesn`t make a purchase, e-mail them a coupon or if a customer adds more than $500 to their shopping cart alert an operator and proactively offer them help.
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